Refund Policy
Due to the nature of our products, all sales are final. We do not offer refunds once an order has been placed, processed, or shipped.
If your order arrives damaged, defective, incorrect, or missing an item, please contact us within 48 hours of delivery at bactsolutionwater@gmail.com with your order number and clear photos of the product, packaging, and shipping label.
Once reviewed and approved, we will provide a replacement or reshipment for the damaged, defective, incorrect, or missing item. We do not issue refunds for these situations.
To be eligible for a replacement or reshipment, the item must be reported within the required timeframe and must not be used, opened, altered, or tampered with.
We are not responsible for delays caused by the shipping carrier, incorrect addresses entered at checkout, refused packages, or packages marked delivered by the carrier. If a package is lost or delayed in transit, we will work with the carrier to review the issue and determine the next steps.
Shipping fees are non-refundable.
By placing an order on our website, you agree to this refund and replacement policy.
Refund Policy
Due to the nature of our products, all sales are final. We do not offer refunds once an order has been placed, processed, or shipped.
If your order arrives damaged, defective, incorrect, or missing an item, please contact us within 48 hours of delivery at bactsolutionwater@gmail.com with your order number and clear photos of the product, packaging, and shipping label.
Once reviewed and approved, we will provide a replacement or reshipment for the damaged, defective, incorrect, or missing item. We do not issue refunds for these situations.
To be eligible for a replacement or reshipment, the item must be reported within the required timeframe and must not be used, opened, altered, or tampered with.
We are not responsible for delays caused by the shipping carrier, incorrect addresses entered at checkout, refused packages, or packages marked delivered by the carrier. If a package is lost or delayed in transit, we will work with the carrier to review the issue and determine the next steps.
Shipping fees are non-refundable.
By placing an order on our website, you agree to this refund and replacement policy.
Frequently asked questions
We do not accept returns
We do not ship to PO Boxes, Any order placed with a PO Box address will be cancelled and refunded
We Ship Monday through Friday Business day cut off is 2pm CDT using Fedex Express. Fedex Express is 2/3 business day shipping. Weekends are not business days! Shipping delivery times are estimated and we do not control shipping speed once Fedex has the package
‘IF YOU ORDER ON A THURSDAY YOUR PACKAGE WILL ARRIVE THE FOLLOWING MONDAY – FEDEX DOES NOT DELIVER ON WEEKENDS AND WEEKENDS ARE NOT BUSINESS DAYS!
Our products are manufactured in the USA
We ship for a flat fee of $15.00
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